Ggloty Terms & Agreements

1. Independent Contractor Relationship

1.1. The Service Provider acknowledges and agrees that participation on the Platform does not create any employment, agency, partnership, franchise, joint venture, or employer-employee relationship with Ggloty.

1.2. Service Providers operate independently and retain full responsibility for services offered.

2. Eligibility and Verification

2.1. Service Providers shall maintain all licenses, permits, registrations, certifications, qualifications, and approvals required by applicable law.

2.2. The Company may request documentation at any time.

2.3. Failure to provide requested documentation may result in suspension.

3. Professional Obligations

3.1. Service Providers shall perform services professionally, ethically, safely, and in accordance with industry standards.

3.2. Service Providers shall maintain hygienic practices, equipment standards, and customer safety protocols.

3.3. Service Providers shall accurately represent qualifications, experience, pricing, availability, and services.

4. Content Standards

4.1. Uploaded content shall relate exclusively to beauty, fashion, makeup, cosmetics, skincare, haircare, wellbeing, styling, and related fields.

4.2. Content may be reviewed manually by Ggloty.

4.3. The Company may reject, remove, modify, restrict, or delete content at its discretion.

5. Booking Fulfillment

5.1. Service Providers shall honor confirmed appointments.

5.2. Repeated cancellations, no-shows, customer complaints, poor service quality, or misconduct may result in penalties or account suspension.

5.3. Service Providers remain solely responsible for customer interactions and service outcomes.

6. Pricing

6.1. Service Providers shall maintain transparent pricing.

6.2. Hidden fees, misleading pricing, bait-and-switch practices, and deceptive charges are prohibited.

6.3. The Company may establish pricing policies or commission structures.

7. Commission and Platform Fees

7.1. Ggloty may charge commissions, subscription fees, listing fees, promotional fees, advertising fees, transaction fees, or other charges.

7.2. Such fees may be amended at the Company's discretion following notice.

7.3. The Company may deduct applicable fees directly from transactions.

8. Taxes

8.1. Service Providers shall be solely responsible for all applicable taxes, GST obligations, statutory filings, and regulatory compliance.

8.2. The Company shall not be responsible for Service Provider tax liabilities.

9. Customer Complaints

9.1. Service Providers shall cooperate with complaint investigations.

9.2. The Company may issue warnings, temporary suspensions, penalties, refunds, chargebacks, or permanent removal based on complaint findings.

10. Insurance

10.1. Service Providers are encouraged to maintain adequate professional liability insurance.

10.2. The Company does not provide insurance coverage unless explicitly stated.

11. Intellectual Property

11.1. Service Providers retain ownership of their content.

11.2. Service Providers grant Ggloty a perpetual, worldwide, transferable, royalty-free license to use content for platform operation, advertising, marketing, public relations, and promotional purposes.

12. Indemnification

12.1. Service Providers shall defend, indemnify, and hold harmless Ggloty from all claims arising from:

• 12.1.1. Professional negligence.
• 12.1.2. Personal injury claims.
• 12.1.3. Property damage claims.
• 12.1.4. Consumer disputes.
• 12.1.5. Regulatory violations.
• 12.1.6. Intellectual property infringement.
• 12.1.7. Misrepresentation of qualifications or services.

13. Limitation of Liability

13.1. Ggloty shall not be liable for lost profits, business interruption, reputational damage, indirect damages, customer claims, or consequential losses.

13.2. The Service Provider assumes all risks associated with services rendered.

14. Platform Enforcement

14.1. The Company may suspend, restrict, demote, remove listings, limit visibility, withhold payments, investigate conduct, or terminate accounts.

14.2. Such actions may occur without prior notice where necessary to protect users, legal compliance, or platform integrity.

15. Governing Law and Dispute Resolution

15.1. This Agreement shall be governed by the laws of India.

15.2. Any dispute shall first be submitted to good-faith negotiation.

15.3. If unresolved, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996.

15.4. Courts having jurisdiction over the Company's registered office shall retain exclusive supervisory jurisdiction.

1. Scope

1.1. Ggloty is an online technology platform facilitating bookings between Users and independent Service Providers. Ggloty is not the direct provider of beauty, makeup, hairstyling, skincare, fashion styling, or wellness services.

1.2. Refunds shall be processed in accordance with this Policy and applicable laws of India.

2. User Cancellation

2.1. A User may cancel a booking before the scheduled appointment. Eligibility for a refund shall depend upon the cancellation timing and the Service Provider's cancellation terms displayed at the time of booking.

2.2. Where cancellation occurs after the Service Provider has commenced preparations, travelled to the service location, or incurred reasonable costs attributable to the booking, the User may not be entitled to a full refund.

2.3. Repeated abusive cancellations may result in temporary suspension or permanent termination of the User's account.

3. Service Provider Cancellation

3.1. Where a Service Provider cancels a confirmed booking without a valid reason, Ggloty may facilitate a full refund to the User and may impose warnings, reduced platform visibility, temporary suspension, financial penalties, or permanent removal of the Service Provider from the Platform.

4. Refund Requests

4.1. Refund requests shall be submitted through the Platform within seven (7) days of the scheduled appointment unless otherwise required by law.

4.2. Ggloty may request supporting information, photographs, communications, invoices, or other evidence before making a determination.

4.3. Submission of a refund request does not guarantee approval.

5. Non-Refundable Circumstances

Refunds may be refused where the User:

• failed to attend the appointment;
• provided an incorrect address or contact information;
• prevented the Service Provider from completing the service;
• requested services outside the original booking;
• acted abusively or unlawfully.

6. Payment Disputes

6.1. Users shall first raise disputes through Ggloty before initiating chargebacks with financial institutions.

6.2. Fraudulent or abusive chargebacks may result in account suspension and recovery of associated costs.

7. Processing Time

7.1. Approved refunds shall ordinarily be initiated within seven (7) to fifteen (15) business days, subject to banking partners and payment processors.

8. Force Majeure

8.1. Neither Ggloty nor the Service Provider shall be liable for delays or cancellations arising from events beyond reasonable control, including natural disasters, governmental restrictions, internet failures, strikes, pandemics, road accidents, vehicle breakdowns, medical emergencies, or any untoward incident suffered by the artist while travelling to the location, or other force majeure events.

9. Final Determination

9.1. Subject to applicable law, Ggloty reserves the right to make the final determination regarding refunds processed through the Platform after reviewing the available evidence.

1. Purpose

Ggloty exists to promote professional beauty, fashion, grooming, makeup, skincare, haircare, styling, and wellness services in a respectful, trustworthy, and safe environment.

2. Manual Content Moderation

All videos, photographs, portfolios, and promotional materials may be manually reviewed before publication. Approval is solely at Ggloty's discretion, and submission does not guarantee publication.

3. Permitted Content

Content must primarily relate to:

• Beauty and makeup
• Hairstyling and haircare
• Skincare and cosmetics
• Fashion styling
• Grooming
• Bridal beauty
• Personal wellbeing
• Professional beauty education
• Product demonstrations
• Portfolio showcases

4. Prohibited Content

The following content is prohibited:

• Pornographic or sexually explicit material.
• Nudity beyond what is reasonably necessary to demonstrate legitimate beauty services.
• Violence, graphic injuries, or disturbing imagery.
• Hate speech, discrimination, or harassment.
• Illegal activities or unlawful products.
• Copyright infringement.
• False medical claims.
• Deepfakes intended to deceive.
• Spam or misleading promotions.
• Fake reviews or engagement manipulation.
• Offensive language directed at individuals.
• Malware, phishing, or fraudulent links.
• Content unrelated to the beauty, fashion, grooming, or wellness industries.

5. Intellectual Property

Users shall upload only content they own or are authorized to use. Users remain solely responsible for infringement claims arising from uploaded material.

6. Reviews

Reviews must reflect genuine personal experiences. Reviews created in exchange for incentives, fabricated experiences, or malicious intent may be removed.

7. Enforcement

Ggloty may issue warnings, remove content, restrict visibility, suspend accounts, permanently terminate accounts, or report unlawful conduct to competent authorities where appropriate.

8. Appeals

Users may submit a request for reconsideration of moderation decisions through Ggloty Support. Submission of an appeal does not obligate Ggloty to reverse its decision.

1. Purpose of Collection

By creating an account or using Ggloty, you consent to the collection and processing of personal data necessary to:

• create and administer your account;
• facilitate bookings and communications;
• verify users and service providers;
• process payments and refunds;
• provide customer support;
• improve platform functionality;
• detect fraud and maintain platform security;
• comply with applicable legal obligations.

2. Categories of Personal Data

Depending upon your use of the Platform, Ggloty may collect your name, contact details, profile photograph, booking history, uploaded content, payment-related information (excluding complete payment card details where handled by regulated payment gateways), technical device information, diagnostic logs, and customer communications.

3. Consent

By continuing to use the Platform, you provide your free, specific, informed, unconditional, and unambiguous consent for Ggloty to process your personal data for the purposes described in this Notice. Where consent is required for optional features, Ggloty will request such consent separately.

4. Withdrawal of Consent

You may withdraw consent at any time by contacting Ggloty or by deleting your account where applicable. Withdrawal shall not affect processing already carried out or processing required under applicable law.

5. Rights of Data Principals

Subject to applicable law, you may:

• request access to your personal data;
• request correction or updating of inaccurate data;
• request deletion of personal data where legally permissible;
• nominate another person to exercise your rights in accordance with the DPDP Act, where applicable;
• submit grievances relating to data processing.

6. Security

Ggloty implements reasonable technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. While every reasonable effort is made, no digital system can guarantee absolute security.

7. Contact for Privacy Matters

For questions, requests, or grievances relating to personal data, users may contact:

Ggloty shall endeavor to respond to privacy-related requests within a reasonable time and in accordance with applicable law.

I. Payment Gateway Disclaimer

1.1. All online payments made through the Platform are processed by Razorpay or such other payment gateway as may be designated by Ggloty from time to time.

1.2. Ggloty does not collect, store, retain, process, or have access to Users' complete debit card, credit card, UPI PIN, internet banking credentials, CVV numbers, or other sensitive financial credentials. Such information is collected and processed exclusively by Razorpay in accordance with its applicable terms, privacy policy, security standards, and regulatory obligations.

1.3. Payment processing, transaction authentication, settlement timelines, banking failures, payment gateway outages, chargeback investigations, fraud monitoring, PCI-DSS compliance, and financial data security shall be governed by Razorpay's policies and applicable laws. Ggloty shall not be liable for losses arising solely from failures or interruptions attributable to the payment gateway, banking institutions, card networks, or payment service providers.

1.4. Users acknowledge that payment processing is subject to verification by banks and payment processors and that Ggloty cannot guarantee uninterrupted payment services.

II. Platform Status

2.1. Ggloty is solely a technology intermediary and marketplace facilitator.

2.2. Nothing contained on the Platform shall be construed as creating an employment relationship, partnership, agency, franchise, joint venture, or representative relationship between Ggloty and any Service Provider.

2.3. Service Providers independently determine the manner in which services are performed unless expressly required by applicable law.

III. Professional Responsibility

3.1. Every Service Provider represents that they possess the necessary qualifications, experience, licenses, certifications, and practical competence required to perform the services offered.

3.2. Ggloty does not independently verify professional competence beyond such verification procedures as it may voluntarily undertake.

3.3. Users acknowledge that booking a Service Provider constitutes acceptance that services are rendered independently by that Service Provider.

IV. Hygiene and Safety

4.1. Service Providers shall maintain professional hygiene standards and use products that are suitable, genuine, and legally marketable.

4.2. Users shall disclose known allergies, medical conditions, sensitivities, skin disorders, or other circumstances reasonably relevant to the requested service.

4.3. Ggloty shall not be responsible for allergic reactions, medical complications, infections, skin sensitivities, dissatisfaction with aesthetic outcomes, or other consequences arising from the services performed by independent Service Providers, except to the extent liability cannot be excluded under applicable law.

V. Location and Security

5.1. Users are solely responsible for providing accurate service locations and ensuring that the location is reasonably safe and accessible.

5.2. Service Providers may decline or discontinue services where the location presents a reasonable safety concern, unlawful activity, or hostile environment.

5.3. Ggloty may suspend Users engaging in abusive, threatening, discriminatory, violent, or inappropriate conduct toward Service Providers.

VI. User Conduct

6.1. Users shall not solicit Services outside the Platform for the purpose of avoiding Platform fees where such conduct violates Platform policies.

6.2. Users shall not threaten, intimidate, blackmail, extort, or harass Service Providers.

6.3. Recording Service Providers without lawful consent, where required by applicable law, is prohibited.

VII. Service Provider Conduct

7.1. Service Providers shall not request payments outside the Platform where Platform policy requires in-app payments.

7.2. Service Providers shall not misrepresent qualifications, certifications, experience, pricing, or availability.

7.3. Use of counterfeit, expired, adulterated, unsafe, or prohibited cosmetic products is strictly prohibited.

VIII. Platform Commission

8.1. Ggloty reserves the unrestricted right to introduce, revise, suspend, or modify commissions, convenience fees, subscription charges, promotional charges, payout schedules, settlement timelines, and other commercial arrangements upon reasonable notice.

IX. Artist Verification Policy

9.1. Ggloty may request identity documents, business registrations, GST details, certifications, portfolio evidence, social media profiles, or other information for verification purposes.

9.2. Verification by Ggloty shall not constitute a warranty, certification, endorsement, or guarantee of professional competence.

9.3. Ggloty may revoke verification at any time upon discovering inaccurate, misleading, fraudulent, or outdated information.

X. Intellectual Property Complaints

10.1. Copyright owners may submit complaints regarding unauthorized use of photographs, videos, branding, or other protected works.

10.2. Ggloty reserves the right to remove disputed content pending investigation.

10.3. Repeat intellectual property offenders may have their accounts permanently terminated.

XI. Privacy and Confidentiality

11.1. Users and Service Providers shall not disclose confidential personal information obtained through the Platform except as necessary for completion of booked services or as required by law.

11.2. Contact details obtained through the Platform shall not be used for unsolicited marketing or unrelated commercial purposes.

XII. Account Deletion

12.1. Users may request deletion of their account through the Platform.

12.2. Ggloty may retain information where required by law, taxation requirements, fraud prevention, dispute resolution, contractual enforcement, or legitimate business interests.

XIII. Electronic Communications

13.1. Users consent to receiving transactional notifications, booking confirmations, OTPs, account updates, legal notices, security alerts, invoices, and service communications electronically.

13.2. Promotional communications shall be sent only in accordance with applicable law and may be opted out of where legally required.

XIV. Limitation of Damages

14.1. To the fullest extent permitted under applicable law, Ggloty's aggregate liability arising from any claim shall not exceed the total Platform service fees retained by Ggloty in relation to the disputed transaction.

14.2. Under no circumstances shall Ggloty be liable for indirect, incidental, consequential, punitive, exemplary, special, or loss-of-profit damages.

XV. Force Majeure

15.1. Neither Ggloty nor the Service Provider shall be liable for failure or delay in performance resulting from acts beyond reasonable control, including natural disasters, governmental actions, pandemics, strikes, internet failures, power failures, transportation disruptions, civil unrest, terrorism, war, medical emergencies, road accidents, vehicle failures, or similar unforeseen events.

XVI. Fraud Prevention

16.1. Ggloty reserves the right to investigate suspected fraud, payment abuse, account manipulation, fake bookings, fake reviews, referral abuse, promotional abuse, identity fraud, or any conduct detrimental to the integrity of the Platform.

16.2. Ggloty may suspend accounts, withhold payouts, reverse promotional benefits, cancel bookings, cooperate with law enforcement, and pursue legal remedies where appropriate.

XVII. Governing Law

17.1. All agreements shall be governed by the laws of the Republic of India.

17.2. Parties shall first attempt good-faith negotiations. Any unresolved dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. Subject to applicable law, the courts having jurisdiction over the registered office of Ggloty shall exercise supervisory jurisdiction over arbitral proceedings.

XVIII. Severability

18.1. If any provision of these agreements is held to be invalid or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect.

XIX. Entire Agreement

19.1. The Privacy Policy, Terms of Service, Service Provider Agreement, Refund and Cancellation Policy, Community Guidelines, and any additional policies published by Ggloty shall collectively constitute the entire agreement governing the use of the Platform.