Terms & Conditions

Ggloty End-User License Agreement

Effective Date: [1 November 2026]

This End-User License Agreement (“EULA”) is an agreement between you (“User”, “you”, or “your”) and [Afrodyte Pvt Ltd], operating the Ggloty platform (“Ggloty”, “we”, “us”, or “our”).

This EULA governs your use of the Ggloty mobile application for iOS and Android, including all updates, features, content, and related services (“App”).

By downloading, installing, accessing, or using the App, you agree to this EULA, our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, and Community Guidelines.

1. The Ggloty Platform

1.1. Ggloty is a technology platform that connects customers with independent beauty, makeup, hairstyling, skincare, fashion, wellness, salon, and related service providers.

1.2. Ggloty does not directly provide, supervise, guarantee, or employ the services offered by Service Providers.

1.3. Service Providers operate independently and are responsible for the services they provide.

2. Eligibility and Account

2.1. You must provide accurate and complete information when creating an account.

2.2. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

2.3. You must not create an account using false information, impersonate another person, or use another person’s account without permission.

2.4. The App is intended for users who are legally capable of entering into binding agreements.

2.5. If you are under the legal age in your jurisdiction, you may use the App only with the involvement and consent of a parent or legal guardian where permitted by law.

3. License Grant

3.1. Subject to this EULA, Ggloty grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to:

3.1.1. download and install the App on a device that you own or control; and access and use the App for personal, lawful, non-commercial purposes.

3.2. This license does not transfer ownership of the App or any Ggloty intellectual property to you.

4. License Restrictions

4.1. You must not:

4.1.1. copy, reproduce, modify, or distribute the App;

4.1.2. sell, rent, lease, sublicense, or transfer the App;

4.1.3. reverse engineer, decompile, disassemble, or attempt to obtain the source code;

4.1.4. remove copyright, trademark, or ownership notices;

4.1.5. use the App to build or operate a competing service;

4.1.6. scrape, crawl, or collect information through automated methods;

4.1.7. interfere with the operation or security of the App;

4.1.8. upload malicious code, viruses, or harmful material; or

4.1.9. use the App for unlawful, fraudulent, abusive, or unauthorized purposes.

6. User Content

6.1. You retain ownership of the photos, videos, reviews, messages, profiles, and other content you submit through the App (“User Content”).

6.2. You grant Ggloty a worldwide, royalty-free, non-exclusive license to host, store, reproduce, display, distribute, adapt, and use your User Content for operating, improving, moderating, advertising, marketing, and promoting Ggloty.

6.3. You confirm that:

6.3.1. you own or have permission to use your User Content;

6.3.2. your User Content does not infringe another person’s rights;

6.3.3. your User Content is not unlawful, abusive, misleading, or harmful; and

6.3.4. you have obtained any required consent from people shown in your User Content.

6.4. Ggloty may remove, restrict, or disable User Content that violates this EULA, the Terms & Conditions, applicable law, or the safety of the Platform.

7. Community and Safety Rules

7.1. You must not use the App to:

7.1.1. harass, threaten, abuse, stalk, or intimidate another person;

7.1.2. create fake profiles, reviews, bookings, or engagement;

7.1.3. upload sexually exploitative, violent, hateful, or illegal content;

7.1.4. request or provide unlawful services;

7.1.5. misuse another person’s contact, location, or identity information;

7.1.6. conduct scams, fraud, spam, or unauthorized marketing; or

7.1.7. arrange unsafe or unlawful transactions outside the Platform.

7.2. You may report or block other users through available App features.

7.3. Ggloty may investigate reports and take action, including removing content, suspending accounts, cancelling bookings, or permanently terminating access.

8. Intellectual Property

8.1. The App, Ggloty name, logo, designs, software, text, graphics, trademarks, videos, and other materials provided by Ggloty are owned by or licensed to Afrodyte Pvt Ltd.

8.2. Except for the limited license granted in this EULA, no rights are granted to you.

9. Privacy

9.1. Your use of the App is also governed by the Ggloty Privacy Policy, which explains how Ggloty collects, uses, stores, and shares personal information, including account, booking, location, communication, device, and payment-related information.

10. Third-Party Services

10.1. The App may use or link to third-party services, including payment providers, mapping services, hosting providers, communication services, analytics providers, app stores, and social platforms.

10.2. Your use of third-party services may be subject to their own terms and privacy policies.

10.3. Ggloty is not responsible for third-party services that it does not control.

11. Updates and Support

11.1. Ggloty may update, modify, suspend, or discontinue all or part of the App at any time.

11.2. Ggloty is responsible for providing reasonable maintenance and support for the App, subject to applicable law and the availability of the App.

11.3. You are responsible for maintaining a compatible device, operating system, internet connection, and any required third-party services.

12. Disclaimer

12.1. To the maximum extent permitted by law, the App is provided on an “as available” and “as is” basis.

12.2. Ggloty does not guarantee that:

12.2.1. the App will always be available or uninterrupted;

12.2.2. the App will be error-free or secure;

12.2.3. a Service Provider will be available or suitable;

12.2.4. a booking will be accepted or completed; or

12.2.5. the services provided by a Service Provider will meet your expectations.

12.3. Nothing in this EULA excludes rights or remedies that cannot legally be excluded.

13. Limitation of Liability

13.1. To the maximum extent permitted by applicable law, Ggloty will not be liable for indirect, incidental, special, punitive, consequential, or loss-of-profit damages arising from your use of the App or services booked through the App.

13.2. Ggloty’s total liability for claims relating to the App will not exceed the amount you paid to Ggloty, if any, during the twelve months before the event giving rise to the claim.

13.3. This limitation does not apply where liability cannot legally be limited.

14. Indemnification

14.1. You agree to defend, indemnify, and hold harmless Ggloty, its directors, employees, contractors, affiliates, and partners from claims, losses, liabilities, damages, and expenses arising from:

14.1.1. your breach of this EULA;

14.1.2. your misuse of the App;

14.1.3. your User Content;

14.1.4. your violation of another person’s rights; or

14.1.5. your violation of applicable law.

15. Suspension and Termination

15.1. You may stop using the App at any time.

15.2. Ggloty may suspend or terminate your account or access to the App if you:

15.2.1. breach this EULA or the Terms & Conditions;

15.2.2. engage in fraud, abuse, harassment, or unlawful activity;

15.2.3. create a safety or security risk;

15.2.4. fail to complete required verification; or

15.2.5. use the App in a way that may harm Ggloty or other users.

15.3. Upon termination, your license to use the App ends immediately.

15.4. Sections relating to ownership, User Content, disclaimers, liability, indemnification, and dispute resolution will continue to apply.

16. Changes to This EULA

16.1. Ggloty may update this EULA from time to time.

16.2. We will provide notice of material changes through the App, website, email, or other reasonable means.

16.3. Your continued use of the App after the updated EULA becomes effective means that you accept the revised EULA.

17. Governing Law and Dispute Resolution

17.1. This EULA will be governed by the laws of India, unless mandatory local law provides otherwise.

17.2. The parties will first attempt to resolve disputes through good-faith discussions.

17.3. If a dispute cannot be resolved, it will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

17.4. The courts having jurisdiction over Ggloty’s registered office at [CITY, STATE, INDIA] will have supervisory jurisdiction over arbitration proceedings, subject to applicable law.

18. Apple App Store Terms

18.1. If you download or use the App on an Apple device:

18.1.1. this EULA is between you and Ggloty, not Apple;

18.1.2. Apple is not responsible for the App or its maintenance and support;

18.1.3. Apple has no obligation to provide support for the App;

18.1.4. Apple may enforce this EULA as a third-party beneficiary;

18.1.5. your use must comply with applicable Apple terms and usage rules; and

18.1.6. if the App fails to meet an applicable warranty, you may notify Apple, and Apple may refund the purchase price where applicable.

19. Android and Other App Stores

19.1. If you download the App through Google Play or another app store, you must also comply with that store’s applicable terms, policies, and usage rules.

19.2. The app store provider is not responsible for providing support or resolving disputes between you and Ggloty, except where required by law or by the applicable store terms.

20. Contact

Legal Entity: Afrodyte Pvt Ltd

Registered Address: N- Block, 19th street, Anna Nagar East, Chennai

Email: admin@ggloty.com

Website: www.ggloty.com

1. Scope

1.1. Ggloty is an online technology platform facilitating bookings between Users and independent Service Providers. Ggloty is not the direct provider of beauty, makeup, hairstyling, skincare, fashion styling, or wellness services.

1.2. Refunds shall be processed in accordance with this Policy and applicable laws of India.

2. User Cancellation

2.1. A User may cancel a booking before the scheduled appointment. Eligibility for a refund shall depend upon the cancellation timing and the Service Provider's cancellation terms displayed at the time of booking.

2.2. Where cancellation occurs after the Service Provider has commenced preparations, travelled to the service location, or incurred reasonable costs attributable to the booking, the User may not be entitled to a full refund.

2.3. Repeated abusive cancellations may result in temporary suspension or permanent termination of the User's account.

3. Service Provider Cancellation

3.1. Where a Service Provider cancels a confirmed booking without a valid reason, Ggloty may facilitate a full refund to the User and may impose warnings, reduced platform visibility, temporary suspension, financial penalties, or permanent removal of the Service Provider from the Platform.

4. Refund Requests

4.1. Refund requests shall be submitted through the Platform within seven (7) days of the scheduled appointment unless otherwise required by law.

4.2. Ggloty may request supporting information, photographs, communications, invoices, or other evidence before making a determination.

4.3. Submission of a refund request does not guarantee approval.

5. Non-Refundable Circumstances

Refunds may be refused where the User:

5.1.Failed to attend the appointment;

5.1.Provided an incorrect address or contact information;

5.1.Prevented the Service Provider from completing the service;

5.1.Requested services outside the original booking;

5.1.Acted abusively or unlawfully.

6. Payment Disputes

6.1. Users shall first raise disputes through Ggloty before initiating chargebacks with financial institutions.

6.2. Fraudulent or abusive chargebacks may result in account suspension and recovery of associated costs.

7. Processing Time

7.1. Approved refunds shall ordinarily be initiated within seven (7) to fifteen (15) business days, subject to banking partners and payment processors.

8. Force Majeure

8.1. Neither Ggloty nor the Service Provider shall be liable for delays or cancellations arising from events beyond reasonable control, including natural disasters, governmental restrictions, internet failures, strikes, pandemics, road accidents, vehicle breakdowns, medical emergencies, or any untoward incident suffered by the artist while travelling to the location, or other force majeure events.

9. Final Determination

9.1. Subject to applicable law, Ggloty reserves the right to make the final determination regarding refunds processed through the Platform after reviewing the available evidence.

1. Purpose

Ggloty exists to promote professional beauty, fashion, grooming, makeup, skincare, haircare, styling, and wellness services in a respectful, trustworthy, and safe environment.

2. Manual Content Moderation

All videos, photographs, portfolios, and promotional materials may be manually reviewed before publication. Approval is solely at Ggloty's discretion, and submission does not guarantee publication.

3. Permitted Content

Content must primarily relate to:

4. Prohibited Content

The following content is prohibited:

• Pornographic or sexually explicit material.
• Nudity beyond what is reasonably necessary to demonstrate legitimate beauty services.
• Violence, graphic injuries, or disturbing imagery.
• Hate speech, discrimination, or harassment.
• Illegal activities or unlawful products.
• Copyright infringement.
• False medical claims.
• Deepfakes intended to deceive.
• Spam or misleading promotions.
• Fake reviews or engagement manipulation.
• Offensive language directed at individuals.
• Malware, phishing, or fraudulent links.
• Content unrelated to the beauty, fashion, grooming, or wellness industries.

5. Intellectual Property

Users shall upload only content they own or are authorized to use. Users remain solely responsible for infringement claims arising from uploaded material.

6. Reviews

Reviews must reflect genuine personal experiences. Reviews created in exchange for incentives, fabricated experiences, or malicious intent may be removed.

7. Enforcement

Ggloty may issue warnings, remove content, restrict visibility, suspend accounts, permanently terminate accounts, or report unlawful conduct to competent authorities where appropriate.

8. Appeals

Users may submit a request for reconsideration of moderation decisions through Ggloty Support. Submission of an appeal does not obligate Ggloty to reverse its decision.

I. Payment Gateway Disclaimer

1.1. All online payments made through the Platform are processed by Razorpay or such other payment gateway as may be designated by Ggloty from time to time.

1.2. Ggloty does not collect, store, retain, process, or have access to Users' complete debit card, credit card, UPI PIN, internet banking credentials, CVV numbers, or other sensitive financial credentials. Such information is collected and processed exclusively by Razorpay in accordance with its applicable terms, privacy policy, security standards, and regulatory obligations.

1.3. Payment processing, transaction authentication, settlement timelines, banking failures, payment gateway outages, chargeback investigations, fraud monitoring, PCI-DSS compliance, and financial data security shall be governed by Razorpay's policies and applicable laws. Ggloty shall not be liable for losses arising solely from failures or interruptions attributable to the payment gateway, banking institutions, card networks, or payment service providers.

1.4. Users acknowledge that payment processing is subject to verification by banks and payment processors and that Ggloty cannot guarantee uninterrupted payment services.

II. Platform Status

2.1. Ggloty is solely a technology intermediary and marketplace facilitator.

2.2. Nothing contained on the Platform shall be construed as creating an employment relationship, partnership, agency, franchise, joint venture, or representative relationship between Ggloty and any Service Provider.

2.3. Service Providers independently determine the manner in which services are performed unless expressly required by applicable law.

III. Professional Responsibility

3.1. Every Service Provider represents that they possess the necessary qualifications, experience, licenses, certifications, and practical competence required to perform the services offered.

3.2. Ggloty does not independently verify professional competence beyond such verification procedures as it may voluntarily undertake.

3.3. Users acknowledge that booking a Service Provider constitutes acceptance that services are rendered independently by that Service Provider.

IV. Hygiene and Safety

4.1. Service Providers shall maintain professional hygiene standards and use products that are suitable, genuine, and legally marketable.

4.2. Users shall disclose known allergies, medical conditions, sensitivities, skin disorders, or other circumstances reasonably relevant to the requested service.

4.3. Ggloty shall not be responsible for allergic reactions, medical complications, infections, skin sensitivities, dissatisfaction with aesthetic outcomes, or other consequences arising from the services performed by independent Service Providers, except to the extent liability cannot be excluded under applicable law.

V. Location and Security

5.1. Users are solely responsible for providing accurate service locations and ensuring that the location is reasonably safe and accessible.

5.2. Service Providers may decline or discontinue services where the location presents a reasonable safety concern, unlawful activity, or hostile environment.

5.3. Ggloty may suspend Users engaging in abusive, threatening, discriminatory, violent, or inappropriate conduct toward Service Providers.

VI. User Conduct

6.1. Users shall not solicit Services outside the Platform for the purpose of avoiding Platform fees where such conduct violates Platform policies.

6.2. Users shall not threaten, intimidate, blackmail, extort, or harass Service Providers.

6.3. Recording Service Providers without lawful consent, where required by applicable law, is prohibited.

VII. Service Provider Conduct

7.1. Service Providers shall not request payments outside the Platform where Platform policy requires in-app payments.

7.2. Service Providers shall not misrepresent qualifications, certifications, experience, pricing, or availability.

7.3. Use of counterfeit, expired, adulterated, unsafe, or prohibited cosmetic products is strictly prohibited.

VIII. Platform Commission

8.1. Ggloty reserves the unrestricted right to introduce, revise, suspend, or modify commissions, convenience fees, subscription charges, promotional charges, payout schedules, settlement timelines, and other commercial arrangements upon reasonable notice.

IX. Artist Verification Policy

9.1. Ggloty may request identity documents, business registrations, GST details, certifications, portfolio evidence, social media profiles, or other information for verification purposes. Information collected for verification is handled in accordance with our Privacy Policy.

9.2. Verification by Ggloty shall not constitute a warranty, certification, endorsement, or guarantee of professional competence.

9.3. Ggloty may revoke verification at any time upon discovering inaccurate, misleading, fraudulent, or outdated information.

X. Intellectual Property Complaints

10.1. Copyright owners may submit complaints regarding unauthorized use of photographs, videos, branding, or other protected works.

10.2. Ggloty reserves the right to remove disputed content pending investigation.

10.3. Repeat intellectual property offenders may have their accounts permanently terminated.

XI. Confidentiality

11.1. Users and Service Providers shall not disclose confidential personal information obtained through the Platform except as necessary for completion of booked services or as required by law.

11.2. Contact details obtained through the Platform shall not be used for unsolicited marketing or unrelated commercial purposes.

XII. Account Deletion

12.1. Users may request deletion of their account through the Platform.

12.2. Ggloty may retain information where required by law, taxation requirements, fraud prevention, dispute resolution, contractual enforcement, or legitimate business interests. Further details on data retention are set out in our Privacy Policy.

XIII. Electronic Communications

13.1. Users consent to receiving transactional notifications, booking confirmations, OTPs, account updates, legal notices, security alerts, invoices, and service communications electronically.

13.2. Promotional communications shall be sent only in accordance with applicable law and may be opted out of where legally required.

XIV. Limitation of Damages

14.1. To the fullest extent permitted under applicable law, Ggloty's aggregate liability arising from any claim shall not exceed the total Platform service fees retained by Ggloty in relation to the disputed transaction.

14.2. Under no circumstances shall Ggloty be liable for indirect, incidental, consequential, punitive, exemplary, special, or loss-of-profit damages.

XV. Force Majeure

15.1. Neither Ggloty nor the Service Provider shall be liable for failure or delay in performance resulting from acts beyond reasonable control, including natural disasters, governmental actions, pandemics, strikes, internet failures, power failures, transportation disruptions, civil unrest, terrorism, war, medical emergencies, road accidents, vehicle failures, or similar unforeseen events.

XVI. Fraud Prevention

16.1. Ggloty reserves the right to investigate suspected fraud, payment abuse, account manipulation, fake bookings, fake reviews, referral abuse, promotional abuse, identity fraud, or any conduct detrimental to the integrity of the Platform.

16.2. Ggloty may suspend accounts, withhold payouts, reverse promotional benefits, cancel bookings, cooperate with law enforcement, and pursue legal remedies where appropriate.

XVII. Governing Law

17.1. All agreements shall be governed by the laws of the Republic of India.

17.2. Parties shall first attempt good-faith negotiations. Any unresolved dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. Subject to applicable law, the courts having jurisdiction over the registered office of Ggloty shall exercise supervisory jurisdiction over arbitral proceedings.

XVIII. Severability

18.1. If any provision of these agreements is held to be invalid or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect.

XIX. Entire Agreement

19.1. These Terms & Conditions, the Privacy Policy, and any additional policies published by Ggloty shall collectively constitute the entire agreement governing the use of the Platform.